Customer Experience

Compliments
4
Suggestions
0
Complaints
4

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Reviews For Pristine Hand Carwash Lube & Detail Center | Average Rating:

  • by Kara Kirsten on 06/21/2021
  • Rating:1 Star Rating: Poor
  • I was a loyal customer before the pandemic, and now I will never, ever be back, and I will tell everyone I know not to go here. During the pandemic they raised their prices considerably, but back in May I was desperate and also felt like it might be worth it, plus I had a rare free couple of hours, and I agreed to pay $106 for what I was told was “basically a detail” for my Honda Odyssey that included steam-cleaning the interior. At the check-in, I told the girl that I had three car seats, and asked if they would take them out to shampoo underneath. I have four year old twin girls, one of whom is prone to car sickness, and a 2.5 year old boy. I know taking car seats out and putting them back in is a pain, but again, $106, and I was prepared to tip well for a good experience since the last car wash I had been to had also been a nightmare and as a full-time doctoral candidate and mother of three toddlers I would be eternally grateful if someone would just do what they agreed to do in exchange for my money. I keep my van in extremely decent shape considering my child-to-adult ratio, but still with little kids even the most meticulously kept vehicles get gross, things get in the straps and buckles and underneath where the attachments on a vacuum can’t get, and again I was paying $106. It was also the week before Mother’s Day. Since we keep a towel under the two rear car seats as a car sickness shield, I asked one of the guys if he could please not return it, since she now sits in the middle row. He agreed, but in retrospect he either didn’t understand or ignored me. They took a full hour with my van, and I appreciated that I could see what they were doing, but as the hour wore on, I did not see the car seats coming out. I got that sinking feeling in my stomach. I also noticed at this point that there was no line, despite it being a sunny day around lunch time. I got up and asked about the car seats, and the individual I asked, who had been hanging out with his dog half the time, told me no, they won’t do it. I explained that she had told me that they would, and at this point he got short with me and actually raised his voice, yelling at me that if he does this for me he has to do it for everyone. I looked around, pointed at the empty queue, and asked how many people does he have coming with three car seats in their van? I then asked why he was talking to me like this, but determined to keep it classy, I went back to her, explained what was going on, and she approached him, only to have him wave his cigar from the bench he was sitting on with his dog, yell something in Spanish, and then say in English, “so leave, and don’t come back.” All over taking out three car seats to shampoo underneath for someone who is paying $106 while there is zero line. She slunked back to the cash register, at which point I told her I’m going to need a refund. I also asked if there was a manager present, and she told me that it’s him. She only charged me for the wash, I think $26, which I should have contested, but I just wanted to leave. I cannot imagine how miserable this guy must be to talk to a nice, well-spoken customer like this who is willing to fork over a nice chunk of change in exchange for a service. It would have made my day to have been taken care of, and I was prepared to tip generously, but instead I left feeling like dirt. I also got home and found crumbs in the cup holders of the car seats, which of course hadn’t been wiped out. So, if you’re happy with a business that wants to get you in and out as quickly as possible while doing as little work as possible and for a very hefty price, then by all means go here. Otherwise, please avoid this place like the plague, and go to White Glove down the street, who does a very decent job for a fraction of the price.
  • by Othed Adams on 06/20/2021
  • Rating:2 Star Rating: Below Average
  • I was a loyal customer until they changed their services and raised their prices. I would get my car washed ever week / 2 weeks with full service for about $15 or “The Works” for about $30. Each service had them hand wash the exterior, vacuum the seats, floors and mats. They would also clean the windows from the inside and dust the dash board. At the end the staff would dry my car and I would always tip no less than $10. I even had a loyalty card. Now they only have a basic exterior wash for $15 and although they do offer a free vacuum, it’s self service and not the greatest quality. Then they jump from the basic to a higher service for $80 which at this point becomes a detailing. No in between pricing on services. The whole purpose of me traveling from Philadelphia to Cherry Hill is to shop and receive full service. I have a disability, so I don’t want to have to vacuum or clean my windows from the inside because I can’t always reach certain areas. So unfortunately I’m no longer a fan of this place. There’s a car wash just a few blocks away that does everything I need for $15 to $20.
  • by Daniel L Kerr Jr on 03/22/2021
  • Rating:5 Star Rating: Excellent
  • The prices are not cheap, but you get what you pay for. They have consistently performed flawlessly in every vehicle that I have brought them (Avalon, Tahoe, 2500 Diesel). They are detail oriented and I trust them without hesitation. Excellent work!
  • by Gabby Cap on 04/06/2021
  • Rating:2 Star Rating: Below Average
  • To be honest, really overpriced for what you get. First time going today and definitely my last. I have a Nissan Rogue .. paid $19 (with tax and a $3 surcharge for having an suv) and I don’t think it was worth it at all. For that price I thought they’d clean my wheels too, but nope. Just a very, very basic wash that I could definitely find cheaper elsewhere. Unfortunately will not be returning.
  • by LaTice Mitchell-Klapa on 05/15/2021
  • Rating:5 Star Rating: Excellent
  • Pristine car was is top notch! I've been going there for years and they have an impeccable team! Go check them out. You will not be disappointed.